Privacy Policy

Last updated: May 29, 2026

At a glance

We collect what you give us (email, name, purchase details) and some technical data (device, IP, how you found us).
We may use advertising and analytics partners (such as Meta, Google and TikTok), where they are configured for a site, to measure and promote our experiences - including by securely sharing limited purchase information with them, some of it overseas (see section 9).
We do not currently sell your personal information for money.
We only send you marketing if you opt in, and you can unsubscribe at any time.
You can access or correct the information we hold about you, and make a privacy complaint (see section 8).
We keep your information for as long as we need it for the purposes described here.
Questions: hello@realscapeproductions.com.

1. Who this policy is for, and who we are

This policy explains how Realscape handles your personal information when you use our website and services. The entity responsible ("we") is Realscape Productions Pty Ltd (ABN 86 625 039 956), 90 Islington St, Collingwood VIC 3066. Privacy contact: hello@realscapeproductions.com.

2. Information we collect

Depending on how you use our services, we collect:

Information you give us: email address; first and last name; marketing preference; and, for some experiences, optional details such as a gift-recipient email, a rating or review, age range, phone, postcode or billing state where you provide them. Payment card details are entered directly with our payment processor and never reach our own servers.
Information collected automatically when you visit: IP address; device and browser information (user agent); approximate location or region; how you arrived (referrer and campaign or UTM information, and advertising click identifiers); analytics identifiers; and your locale and timezone.

3. How we use your information

We use your information to: provide and deliver the experiences and tickets you buy; communicate with you about your purchase; provide support; send you marketing where you have opted in (see section 7); measure, analyse and improve our services; promote our experiences; keep our services secure and prevent fraud; and meet our legal obligations. We use your information only for these purposes, or for a related purpose you would reasonably expect, unless you consent otherwise.

We use third party advertising, analytics, attribution and measurement partners to understand how our experiences are found and to promote them. These may include partners such as Meta, Google and TikTok, where they are configured for a site.

When you visit our site, these partners may set cookies or similar technologies and receive information about your visit and any purchase.
Where these partners are configured, a purchase may also share limited information server-side with advertising and measurement partners - including a securely hashed (obscured) version of details such as your email, and your IP address and device information - so that advertising can be measured and attributed. This is described here so you know it can occur. Some of these partners are located overseas - see section 9.

We do not currently sell your personal information for money. Sharing limited information with advertising and measurement partners as described above is for measuring and promoting our experiences, not a sale of your information.

5. Cookies and tracking technologies

We use cookies and similar technologies for essential site function, analytics and advertising (see section 4). You can control cookies through your browser settings; blocking some cookies may affect how the site works. We describe our tracking here so you can make informed choices.

We share personal information with: our payment processor (to take payment); our hosting and database, email-delivery and infrastructure providers (to run the service); the advertising and analytics partners in section 4; event or venue partners where needed to deliver an experience you have booked; and others where required by law or to protect our rights. We use service providers for these purposes and take reasonable steps in selecting and managing them.

7. Marketing communications

We will only send you marketing emails if you have opted in - an unticked box you choose to tick - and you can unsubscribe at any time. Our marketing emails identify us as Realscape Productions Pty Ltd, include our contact details and a working unsubscribe facility that we action promptly.

8. Your privacy rights

You can unsubscribe from marketing at any time (section 7), and you can contact us with any privacy question.
You can request access to the personal information we hold about you and ask us to correct it if it is wrong or out of date. Contact us at hello@realscapeproductions.com and we will respond within a reasonable time.
You can make a privacy complaint to us at the same address. We will acknowledge it and respond within a reasonable time. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Sending data overseas

We use service providers and advertising and analytics partners located outside Australia (including in the United States). This means your personal information may be disclosed to, and stored or processed in, other countries. Where we disclose your information overseas, we take reasonable steps to ensure it is handled consistently with this policy, and we remain accountable for how those overseas recipients handle it.

10. How long we keep your information

We keep your personal information for as long as we need it for the purposes described in this policy - for example, to deliver your purchase and support you, to meet legal, tax and audit obligations, and to run our marketing where you have opted in and not unsubscribed. When you unsubscribe, we suppress you from marketing (we stop sending). When personal information is no longer needed for any purpose set out here, and we are not required to keep it by law, we take reasonable steps to destroy it or de-identify it.

11. Children

Our site is not directed to children. You must be at least 13 to use the site, and we do not knowingly collect personal information from a child where we are aware they are under 13. Individual experiences carry their own (higher) audience ages, shown at purchase. If you believe a child under 13 has given us personal information, contact us and we will take reasonable steps to delete it.

12. Security and data breaches

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No online service can be completely secure. If a data breach occurs that is likely to result in serious harm, we will assess it and notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.

13. Changes to this policy

We may update this policy. We will change the "last updated" date below, and where a change materially affects your rights we will take reasonable steps to notify you in advance. Previous versions remain available on request.

14. Contact us

Privacy questions, access and correction requests and complaints: hello@realscapeproductions.com. Realscape Productions Pty Ltd, ABN 86 625 039 956, 90 Islington St, Collingwood VIC 3066. You may also contact the OAIC at oaic.gov.au.

*Last updated: 29 May 2026.*