Privacy Policy

Effective Date: 1 July 2024 This Privacy Policy applies to Realscape Productions and DARKFIELD activities in Australia and New Zealand. Realscape operates through the following legal entities: • Realscape Productions Pty Ltd (Australia) • Realscape Productions NZ Limited (New Zealand) This Privacy Policy explains how we collect, use, and protect your personal information when you purchase tickets or interact with us through our websites, ticketing partners, or marketing platforms. INTRODUCTION We respect your privacy. This policy outlines what information we collect, how we use it, and your rights. By using our website, purchasing a ticket, joining our mailing list, or engaging with our events in Australia or New Zealand, you agree to this policy. SCOPE OF THIS POLICY This policy applies to: Online ticket purchases through third-party ticketing suppliers; Interactions with our websites, event pages, email signups, and social campaigns; Any other communications relating to event attendance in Australia or New Zealand. WHAT INFORMATION WE COLLECT Identifiers: Name, email, phone, billing/shipping address. Transaction Data: Event purchased, payment method (processed by third-party providers). Marketing Preferences: Email opt-ins, SMS consents. Technical Info: IP address, device/browser data (via cookies). We do not collect sensitive personal data such as health, biometric, or child-specific information. HOW WE COLLECT INFORMATION Directly from you (purchases, forms, surveys). Automatically via cookies, pixels, and analytics tools. Through our service providers (ticketing suppliers, marketing tools). HOW WE USE YOUR INFORMATION To process and confirm ticket purchases. To communicate event updates, reminders, or changes. To send marketing (only if you opt in). To improve our site and event experiences. To comply with legal obligations. HOW WE SHARE YOUR INFORMATION Third-party ticketing suppliers - to process transactions and deliver tickets. Marketing and communications providers - for opted-in emails and SMS. Analytics tools - to measure engagement and improve experiences. Event partners - venues or production agencies solely to support your attendance and event operation. We do not sell your personal data. YOUR PRIVACY RIGHTS We provide all users in Australia and New Zealand with the following rights: Access the personal data we hold about you. Request correction of inaccurate information. Request deletion of your personal data. Withdraw consent to marketing communications at any time. Opt out of data sale or sharing (we do not sell data). These rights are offered in alignment with the Australian Privacy Principles (APPs) and the New Zealand Privacy Act 2020. To exercise any of these rights, contact us at hello@realscapeproductions.com YOUR CHOICES AND OPT-OUTS Email: Click "unsubscribe" in any email or contact us directly. SMS: Text STOP to opt out. Cookies: Adjust your browser settings to disable tracking cookies. COOKIES AND TRACKING TECHNOLOGIES We use cookies and tracking tools (such as Google Analytics, Meta Pixel, and others) to understand website usage and measure the performance of our marketing campaigns. By continuing to use our site, you consent to this tracking. DATA SECURITY We implement reasonable safeguards to protect your data. Payment data is handled by PCI-compliant third parties. RETENTION OF INFORMATION We retain your data only as long as needed for event operations, marketing (with consent), and legal compliance. You may request deletion at any time. THIRD-PARTY LINKS AND INTEGRATIONS Our pages may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately. CHANGES TO THIS POLICY We may update this policy from time to time. If changes are significant, we will notify you by email or by posting an alert on our site. PLATFORM-SPECIFIC DATA USE From time to time, we may work with different ticketing providers or marketing partners. These may include third-party ticketing suppliers, marketing platforms, and analytics tools. When you purchase tickets or engage with our campaigns, your data may be processed by these third parties to facilitate your transaction, deliver event communications, or measure campaign performance. Each of these services has its own privacy policies. We encourage you to review them for details. CONTACT INFORMATION For questions or data requests, contact: hello@realscapeproductions.com Realscape Productions Pty Ltd (Australia) Realscape Productions NZ Limited (New Zealand)